On 01/06/2012 06:20 PM, Marci Davis wrote:

My 11-year old daughter installed Gimp on our laptop. Shortly after, we started having trouble with speed and resolution. Gimp will not open, nor can we uninstall it. In fact, when I try, it crashes the computer. Any suggestions?

There are two reputable places to get Gimp Windows installers: the gimp-win project on sourceforge (http://gimp-win.sourceforge.net/) for the 2.4 & 2.6 versions and Partha's site for 2.7 (http://partha.com/). Everything else is a bit suspiscious, and could have included unwanted software (trojan or else). Or it's a mere chronological coincidence and Gimp isn't implied (if you let your 11-yo install anything on your computer, goes know what else got installed).

As far as I remember the Gimp Windows installation is all under the Gimp installation tree (no DLLs copied to Windows directories) and it doesn't set anything in the registry, so erasing the installation tree may be sufficient to uninstall it completely.

On 1/6/12 11:16 AM, Marci Davis wrote:

I didn

In message ,
"Marci Davis" wrote:

My 11-year old daughter installed Gimp on our laptop. Shortly after, we started having trouble with speed and resolution. Gimp will not open, nor can we uninstall it. In fact, when I try, it crashes the computer. Any suggestions?

Maybe you can find someone else willing to adopt her. :-)

On 01/06/2012 12:20 PM, Marci Davis wrote:

My 11-year old daughter installed Gimp on our laptop. Shortly after, we started having trouble with speed and resolution. Gimp will not open, nor can we uninstall it. In fact, when I try, it crashes the computer. Any suggestions?

Greetings,

I concur with those who think that the underlying problem probably has nothing at all to do with the GIMP. I sent Marci some info off-list re troubleshooting & repairing these kinds of problems. But since the list does encourage users to download and install software, and provides some support for that, maybe this note on-list is appropriate.

The problem described could not have happened if the computer in question had correct user account permissions set - or at least, not if malware from teh dreaded interwebs was involved. The "default" settings for user accounts on Microsoft operating systems are so wrong that they amount to willful sabotage. Brief and pointed instructions on how to fix that:

http://pilobilus.net/windows_pc_security.html#permissions

As just a bit of a security geek, I will assert that every computer running a Microsoft operating system needs this tweak done to it.

:o/

Steve

Marci - I am a newbie with Gimp, but I might be able to help with the windows issues.

When ofnuts said "As far as I remember the Gimp Windows installation is all under the Gimp installation tree" I think he meant it is all in the "C:\Program Files" directory - so you could pretty much delete the GIMP sub-directory (in my case, it's "C:\Program Files\GIMP-2.0") and everything would be gone. You might want to rename it and leave it there for a while, so you can put it back if things get worse. At some point, you would also want to delete the entries from the Start Menu - for Vista, look in C:\ProgramData\Microsoft\Windows\Start Menu\Programs\GIMP.

But - here's a couple of other things to do first: - if you don't know for sure where your daughter downloaded Gimp from, then a virus scan might be a good idea. Maybe she got a version that was infected from a virus. Or maybe she downloaded something else besides Gimp. - You said "... the location of the Gimp folder on the c drive? I did go out there and try to uninstall or delete from there, but when I do so now, I get a message that the path refers to a location that is unavailable." Where did you go, specifically, and what did you do to get that error message? You should not get that if you were just DELETING gimp, rather than uninstalling.
- often you can fix a partial install or uninstall problem by doing a new install. That should overlay a clean installation copy over whatever you have, and then an uninstall may work. Now, some windows programs insist on uninstalling first as part of their install process. If Gimp does that, you may have a problem. But you can give it a try. Do a fresh download of Gimp first.

If you need more help, please specify what version of Windows you use - XP, Vista, Windows 7 - and whether it is 32bit or 64bit.

Good luck! Dan

On Fri, Jan 6, 2012 at 1:04 PM, Ofnuts wrote:

On 01/06/2012 06:20 PM, Marci Davis wrote:

My 11-year old daughter installed Gimp on our laptop.

On Fri, 6 Jan 2012 15:57:26 -0800, Marci Davis wrote:

Since my daughter installed it, Partha, I don’t know which version it is. And as I mentioned, I tried to uninstall it, both from the Control Panel and also from the Gimp tree in the directory, and the uninstall process kept crashing the computer.

That sounds like hardware or driver problem - nothing the (semi-)official installer does could crash Windows - it just deletes the files.